Maintenance and support

Infostream provides for their clients services of maintenance and support of software solutions, enabling them to perform their business processes with maximum efficiency and productivity.

Service Level Agreement (SLA ) defines the rights and obligations of the parties, the scope of the service, protocol, response time, and other elements related to maintenance and support. Depending on the level of service that is covered by contract clients have different service groups and time availability of services ranging from standard (regular business hours) to continuous (24x7x365).

Maintenance and support are carried out in accordance with internal procedures of maintenance and support of information systems defined by the ISO 9001:2008 quality standard.